Our Privacy Policy For Pakistan, In Plain English
This page is our privacy policy for Pakistan. It explains in plain English what we collect when you open an account, how we use it, and the choices...
What This Privacy Policy Covers For You
Because we run under Pakistani rules in supported regions, this policy sets out how we handle account details, device data and transaction records. When you top up with JazzCash, Easypaisa, SadaPay or Raast, we keep the reference, the amount and the time so your history matches your wallet statement. We also log sign-in attempts and the device used, which helps us spot
strangers trying to reach your account. Identity checks need a verification reference, stored apart from your lobby activity. Where local law permits, we share the minimum needed with payment partners and fraud services. Ask for a copy of what we hold, request a correction, or close your account and have most records erased, unless a legal duty requires longer retention.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reaching Us About Your Policy Rights
In-house support can help with anything tied to your data. Message us in the live chat window, write to the privacy address inside your account settings, or raise a request from the help tab. We reply in English and confirm your identity before releasing records.
Live Chat
Open the chat window from any lobby page and a support agent replies in English. Use it for quick questions on cookie settings, profile edits or how long we keep a closed account.
Privacy Mailbox
Write to the privacy address inside your account settings. Attach your account reference and describe what you want changed, and we log the request against your file with a date.
Data Request Form
From the help tab you can send a formal request for a copy of your records, a correction or account closure. Turnaround is usually five working days after we verify you.
How We Keep This Policy Accountable
Data handling only works when someone is answerable for it. A named privacy lead signs off every change to this page, and each revision carries a date. We...
Named Privacy Lead
One accountable person signs off every revision of this privacy policy, so questions do not bounce between departments. Ask for...
Dated Change Log
Every edit to the policy carries a date and a short summary of what moved, so you can judge whether...
Staff Access Checks
Only a small group of trained staff can open account records, and each lookup is logged. We test those permissions...
Plain Language Promise
We write this page in everyday English instead of legal shorthand, and headings stay short so you can find the...
Secure Account Access
You sign in over an encrypted connection, and we ask for a second step when a device is new. Your...
Regional Support
Privacy replies go out in English for Pakistan, with Urdu-only queries handled by a bilingual agent where one is on...
How This Policy Lines Up With Sibling Pages
This privacy policy is one of several legal pages in the footer, and we keep the wording consistent between them. Terms of use covers how your account behaves...
| Same Definitions | Terms like account, wallet reference and retained record mean the same thing on every legal page, so you never relearn the vocabulary as you move between them each time. |
|---|---|
| Terms Of Use | That page explains how your account works, what we expect from you and when access may be paused. Privacy questions about the records behind those actions belong here. |
| Cookie Notice | The cookie notice lists the small files we set on your browser, which ones are needed for sign-in and which you can switch off from your device settings. |
| Identity Checks | Verification shares definitions with this page. Read it if you want to know which documents we accept and how long a check usually takes on a working day. |
| Wallet Clauses | Rails such as JazzCash, Easypaisa, SadaPay and Raast appear on both pages, and the retention wording for a transfer log reads identically wherever you check it. |
| Support Terms | How fast we answer, which channels we staff and what we ask before releasing records are set out once and referenced from here rather than repeated on every page. |
| Version Discipline | When one page changes, we check whether a sibling needs the same edit. That habit stops a definition from drifting apart across the footer links you click on. |
Visible Elements That Define This Policy Page
Everything you need sits on one screen. The hero says what the policy is for, the chips underneath name the rails we log, and the cards below walk...